Refund policy

Return & Refund Policy

At Evoriq, customer satisfaction is important to us. We want you to feel comfortable when shopping for scarves and accessories through our website.

If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.

30-Day Return Period

To initiate a return, contact us at support@evoriq.site within 30 days of delivery.

When submitting your request, please provide your order number, the email address associated with your purchase, and the reason for your return.

Items should generally be returned in substantially the same condition in which they were received, including any included accessories or components where applicable.

Free Returns

Evoriq provides free returns for eligible purchases within the 30-day return period.

Please do not send an item back before contacting our customer service team. We will review your request and provide the appropriate return instructions.

Returns sent without prior communication may experience processing delays.

Damaged, Defective, or Incorrect Products

Please inspect your purchase after delivery.

If your item arrives damaged, defective, or different from the product you ordered, contact us as soon as possible at support@evoriq.site.

Include your order number and photographs showing the issue when appropriate. Our customer support team will review the situation and determine an appropriate resolution, which may include a replacement or refund.

Refunds

Once an eligible returned item has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund is issued, additional processing time may be required by your bank, credit card provider, or payment service before the funds appear in your account.

Order Cancellations

If you would like to cancel or modify an order, please contact us as quickly as possible.

We will make reasonable efforts to accommodate your request before the order enters fulfillment or ships. Once an order has already been processed or dispatched, cancellation may no longer be possible and our standard return procedure may apply.